Refund and Returns Policy

Thank you for your purchase and trust. smileyioana.com is a growing business striving to provide you, the customers with the best products and services possible.

Support, Refund & Returns Contact

Need help? Contact us at support@smileyioana.com for questions related to refunds and returns.

Overview

To ensure your satisfaction the refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

Physical Products

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To initiate a return, please contact our customer service team at support@smileyioana.com and provide your order number, product details, and reason for return. Once your request is received, we will provide you with further instructions on how to return the product.

Please do not send your purchase back to the manufacturer.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Wallpapers, E-Books, Downloadable Software, Digital Documentation

Phone and Desktop Wallpapers as downloadable software products and are NOT eligible for return. If there is a misunderstanding in your order please address it to support@smileyioana.com.

E-Books, PDFs, online documents with tutorials and any sort of digital documentation are NOT eligible for return. Please contact support@smileyioana.com for any clarification regarding your purchase.

Website Service

Unless specified that there is a money back guarantee at purchase, website services are not refundable.

Coaching Services

Unless specified that there is a money back guarantee at purchase, coaching services are not refundable.

Refund Procedure

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Gift Cards

Gift Cards cannot be refunded, but they can be exchanged for other services or products.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@smileyioana.com and we will come back to you.

Cancellations

If you wish to cancel an order, please contact our customer service team as soon as possible. If your order has not yet shipped, we will cancel the order and provide you with a full refund. If your order has already shipped, you will need to initiate a return once you receive the product.